Frequently asked questions.
Best Practice before appointment?
Before your appointment, please ensure you have completed all forms and waivers. If you are heading into the sauna, please hydrate beforehand and bring a water bottle with you. You are welcome to wear a bathing suit though towels and robes are provided on site. We recommend wearing comfortable clothing for all practitioner appointments. Please note that there are NO SHOES ALLOWED inside the clinic. We provide slides which are sanitized between each use but you are welcome to bring your own slippers or slides as well.
Is there parking?
LIBERTY VILLAGE: We do not have client-specific parking. There is free street parking in front of the clinic. There is also Green P parking and a paid underground lot a 2-minute walk from the clinic on Sudbury Street.
HARBORD VILLAGE: There is no client-specific parking. There is free parking on side streets by the clinic and Green P parking on Harbord Street, in front of the clinic.
What is your cancellation policy?
We require 24-hour notice for all cancellations. Cancellations made outside of the 24-hour cancellation period are subject to a 50-100% charge of the appointment cost. No-shows will be charged 100% of the appointment cost. Please inform us of any cancellations as soon as possible to ensure your appointment time does not go to waste and our practitioners can provide the care you need.
Do you offer direct billing?
We do! We can direct bill to the following insurers:
Alberta Blue Cross
Benefit Plan Administrators
Canada Life
Canadian Construction Workers Union
Chambers of Commerce Group Insurance
CINUP
ClaimSecure
Coughlin & Associates Ltd.
Cowan
D.A. Townley
Desjardins Insurance
Equitable Life
First Canadian
GMS Carrier 49
GMS Carrier 50
GroupHEALTH
GroupSource
Industrial Alliance
Johnson Inc.
Johnston Group Inc.
La Capitale/Beneva
LiUNA Local 183
LiUNA Local 506
Manion
Manulife
Maximum Benefit
People Corporation
RWAM Insurance Administrators
TELUS AdjudiCare
Union Benefits
UV Insurance
Sunlife
Greenshield
Honeybee
Benecaid
Humania Assurance
SSQ
Empire Life (RMT only)
Médic Construction