Frequently asked questions.

Best Practice before appointment?

Before your appointment, please ensure you have completed all forms and waivers. If you are heading into the sauna, please hydrate beforehand and bring a water bottle with you. You are welcome to wear a bathing suit though towels and robes are provided on site. We recommend wearing comfortable clothing for all practitioner appointments. Please note that there are NO SHOES ALLOWED inside the clinic. We provide slides which are sanitized between each use but you are welcome to bring your own slippers or slides as well.

Is there parking?

LIBERTY VILLAGE: We do not have client-specific parking. There is free street parking in front of the clinic. There is also Green P parking and a paid underground lot a 2-minute walk from the clinic on Sudbury Street.

HARBORD VILLAGE: There is no client-specific parking. There is free parking on side streets by the clinic and Green P parking on Harbord Street, in front of the clinic.

What is your cancellation policy?

We require 24-hour notice for all cancellations. Cancellations made outside of the 24-hour cancellation period are subject to a 50-100% charge of the appointment cost. No-shows will be charged 100% of the appointment cost. Please inform us of any cancellations as soon as possible to ensure your appointment time does not go to waste and our practitioners can provide the care you need.

Do you offer direct billing?

We do! We can direct bill to the following insurers:

  • Alberta Blue Cross

  • Benefit Plan Administrators 

  • Canada Life 

  • Canadian Construction Workers Union 

  • Chambers of Commerce Group Insurance

  • CINUP 

  • ClaimSecure

  • Coughlin & Associates Ltd. 

  • Cowan

  • D.A. Townley 

  • Desjardins Insurance

  • Equitable Life 

  • First Canadian

  • GMS Carrier 49

  • GMS Carrier 50 

  • GroupHEALTH

  • GroupSource

  • Industrial Alliance

  • Johnson Inc. 

  • Johnston Group Inc. 

  • La Capitale/Beneva 

  • LiUNA Local 183

  • LiUNA Local 506 

  • Manion 

  • Manulife 

  • Maximum Benefit

  • People Corporation 

  • RWAM Insurance Administrators

  • TELUS AdjudiCare

  • Union Benefits 

  • UV Insurance 

  • Sunlife

  • Greenshield

  • Honeybee

  • Benecaid

  • Humania Assurance

  • SSQ

  • Empire Life (RMT only)

  • Médic Construction